REFUND POLICY

At Venom and Pearls, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.

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Eligibility for Refunds

• Timeframe: Refund requests must be made within 14 days of receiving your order.

• Condition: Items must be unused, unworn, unwashed, and in the same condition that you received them. All original tags and packaging must be intact.

• Non-Refundable Items: Custom or personalized orders, sale items, and gift cards are not eligible for refunds.

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Refund Process

1. Initiate a Request: Email us at contact@venomandpearls.com with your order number, proof of purchase, and a brief explanation of the issue.

2. Return the Item: If eligible, you will be required to return the item. Customers are responsible for shipping costs unless the item was damaged or defective upon receipt.

3. Inspection and Approval: Once your return is received, we will inspect it and notify you of the approval or rejection of your refund within 2-3 business days.

4. Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

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Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item, please contact us at contact@venomandpearls.com.

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Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account.

2. Contact your credit card company, as it may take some time before the refund is officially posted.

3. If you’ve done this and still have not received your refund, please contact us.

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Contact Us

For any questions about this refund policy, please contact us at:
Email: contact@venomandpearls.com